FAQs
Welcome to Ellure’s FAQ section. Here you'll find quick answers to the most common questions about our orders, deliveries, payments, and policies.
1. Shipping & Delivery
Q: What is your delivery time?
A: Our standard delivery time is 4–6 business days across Pakistan.
Q: Do you deliver nationwide?
A: Yes, we deliver to all cities in Pakistan.
Q: Do you offer same-day delivery?
A: Same-day delivery is available only in Karachi, and it depends on rider availability.
2. Payment Methods
Q: What payment methods do you accept?
A: We accept Cash on Delivery (COD) and online card payments through secure checkout.
3. Refunds, Returns & Exchanges
Q: What is your return/exchange policy?
A: We offer a 7-day return or exchange window for all products. Items must be unused, undamaged, and in original packaging.
Q: How are refunds processed?
A: Refunds are issued via bank transfer after your returned item is inspected and approved.
Q: Who pays for the return shipping cost?
A: The customer is responsible for the return shipping fee.
Q: What should I do if I receive a damaged or wrong item?
A: Please contact us immediately on WhatsApp: 0300 9173320 within 7 days of delivery so we can assist you.
4. Product & Order Questions
Q: Do your products come with a warranty?
A: We currently do not offer product warranties, but all items are eligible for our 7-day return/exchange window.
Q: Can I place an order without creating an account?
A: Yes! You can checkout as a guest, without creating an account.
5. Customer Support
Q: How can I contact customer service?
A: You can reach us at:
Email: ellureshop2@gmail.com
Our support team will assist you during working hours.